CW99 Privacy Policy – How We Protect Your Data

1Introduction

This Privacy Policy describes how CW99 ("the platform," "we," "us," "our") collects, uses, stores and protects personal information belonging to players and visitors ("you," "the user") who access cw99.onl or use the CW99 Android application.

We take data privacy seriously. Every piece of information we ask for serves a specific purpose — running your account securely, processing your PKR deposits and withdrawals, verifying your identity, and communicating with you about your account activity and, where you have opted in, relevant promotions.

This Policy applies to all personal data collected through the cw99 website, the Android app, Live Chat, customer support communications and any other interaction you have with the platform. By registering a cw99 account, you acknowledge that you have read this Privacy Policy and that you understand how your data will be handled.

This Policy should be read alongside the CW99 Terms and Conditions, available at /terms-conditions, and the Responsible Gaming Policy at /responsible-gaming.

2Data We Collect

CW99 collects personal data in several ways — directly from you during registration and account use, automatically through your use of the platform, and through third-party payment processors when you make PKR deposits or withdrawals.

Information you provide directly

• Registration data: Full name, date of birth, mobile number, email address and any other details requested during account creation.
• Identity verification documents: Where verification is required, copies of your CNIC or other identity documents submitted to confirm your identity and age.
• Support communications: Any information you share with cw99 support staff through Live Chat, email or other channels.
• Preferences and settings: Deposit limits, notification preferences and responsible gaming settings you configure in your account.

Information collected automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution and other technical identifiers associated with your device.
• Usage data: Pages visited on cw99.onl, games played, bets placed, session duration, login times and navigation patterns within the platform and app.
• Cookies and similar technologies: Session cookies, persistent cookies and analytics tags — see Section 6 for full details.

Information from payment processors

When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer or card payment, the relevant payment provider may share transaction reference information with CW99 to confirm that a payment has been completed. CW99 does not store your full card number, JazzCash PIN or Easypaisa account password — these are processed directly and securely by the respective payment providers.

3How We Use Your Data

CW99 uses the personal data we collect for specific, legitimate purposes. We do not process your data in ways that go beyond what is described in this Policy.

If you have opted in to marketing communications, you may receive notifications about new promotions, bonus offers, Cricket and PSL betting markets and platform updates. You can withdraw your consent at any time by updating your notification preferences in account settings or by contacting support through Live Chat.

4Payment Data and PKR Transactions

All financial transactions on CW99 are conducted in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards and selected mobile wallets as deposit and withdrawal methods.

When you initiate a deposit or withdrawal, the transaction is processed directly by the relevant payment provider. CW99 receives a transaction reference and confirmation of the amount to credit or debit your cw99 wallet. We do not have access to your full JazzCash account credentials, Easypaisa PIN, full card number or online banking password at any point in this process.

The payment information we do retain — such as the last four digits of a card, a partial JazzCash number or a Raast ID — is stored solely to allow us to process withdrawals back to the same method, comply with anti-money laundering obligations, and resolve payment disputes where they arise.

Payment data is retained for as long as your account remains active and for a period thereafter as required to satisfy financial record-keeping obligations and to resolve any disputes that may arise after account closure.

5Sharing Your Data

CW99 does not sell your personal data to third parties for their own marketing or commercial purposes. Your data may be shared only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card processing networks receive the minimum data required to complete your PKR deposit or withdrawal transaction. Each of these processors operates under its own privacy and security standards.
• Game providers: Third-party Casino, Slots, Fish Games and Live Casino game providers receive session data required to run game rounds and settle results. These providers do not receive your full personal profile.
• Sports data and odds providers: Where Cricket, PSL, T20 and other Sports Betting markets are offered, data providers supply odds and results. CW99 does not share your personal account data with these providers.
• Platform technology providers: Hosting, cloud infrastructure, fraud detection and customer support tools used to operate cw99 may process your data as part of delivering those services. All such providers are engaged under contractual data processing agreements.
• Legal and regulatory obligations: CW99 may disclose personal data where required by law, court order or other legitimate legal process. In such cases, only the minimum data necessary to comply with the specific obligation will be disclosed.
• Business transfer: In the event of a merger, acquisition or transfer of the cw99 business, player data may transfer as part of that transaction. Where this occurs, players will be notified through the contact details on their account.

In every case of data sharing, CW99 takes steps to ensure that the receiving party handles your data responsibly and in a manner consistent with this Privacy Policy.

6Cookies and Tracking Technologies

CW99 uses cookies and similar tracking technologies on cw99.onl and in the Android app to make the platform work correctly, to remember your preferences and to understand how players use the site so we can improve it.

Types of cookies used

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in while you navigate between pages. Without these, core features of cw99 would not work.
• Preference cookies: Remember your settings such as language preference, deposit limit acknowledgements and notification preferences so you do not have to reconfigure them every visit.
• Analytics cookies: Help us understand which pages are most visited, how long players stay on different sections of the site, and where users encounter issues. This data is aggregated and not linked to your personal identity.
• Security cookies: Used to detect suspicious login activity, protect against cross-site request forgery and monitor for unusual account behaviour that may indicate unauthorised access.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of cw99.onl and may prevent you from logging in or accessing your account.

7Data Retention

CW99 retains personal data for as long as your account is active and for a defined period after account closure. The retention periods applied to different categories of data are set out below:

• Account registration data: Retained for the lifetime of the account and for a minimum of five years after account closure to satisfy record-keeping obligations.
• Identity verification documents: Retained for the period required by applicable anti-money laundering and know-your-customer obligations, typically five years from the date of verification or from account closure, whichever is later.
• Transaction and payment records: Retained for a minimum of five years from the date of each transaction.
• Betting and gaming history: Retained for the lifetime of the account and for five years after closure.
• Support and communication records: Retained for three years from the date of the interaction.
• Analytics and usage data: Aggregated and anonymised data may be retained indefinitely for platform improvement purposes. Individual-level usage data is retained for a maximum of two years.

When data reaches the end of its retention period and there is no legal obligation requiring further retention, it is securely deleted or anonymised. Anonymised data — data from which all personal identifiers have been irreversibly removed — may be retained and used for statistical and analytical purposes without limitation.

8Security Measures

CW99 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and cw99.onl is protected using TLS encryption. This applies to login, registration, deposit initiation and all other interactions with the platform.
• Encrypted data storage: Sensitive data fields including passwords and identity document copies are stored using strong encryption. Passwords are never stored in plain text.
• Access controls: Access to player account data within CW99 systems is restricted to authorised staff with a legitimate need. Access is logged and reviewed regularly.
• Fraud and anomaly detection: Automated systems monitor account activity for patterns that may indicate unauthorised access, account takeover attempts or fraudulent transactions. Suspicious activity triggers alerts for manual review.
• Regular security reviews: The platform's infrastructure and codebase are subject to periodic security assessments to identify and address vulnerabilities.

While CW99 takes these measures seriously, no online platform can guarantee absolute security. You also play an important role in keeping your account secure: use a strong, unique password, do not share your login credentials and contact support immediately if you suspect your account has been accessed without your authorisation.

9Your Rights Over Your Data

As a CW99 player, you have meaningful rights over the personal data we hold about you. To exercise any of the rights described below, contact cw99 support through the Live Chat feature available on the platform.

CW99 aims to respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing the request to ensure the security of your account data.

10Minors and Age Verification

CW99 is strictly an adults-only platform. Registration is open only to individuals aged 18 years and above. The platform does not knowingly collect personal data from anyone under 18.

Where CW99 has reason to believe that a registered user may be under 18, the account will be suspended immediately and identity verification will be requested. If verification confirms the account holder is under 18, the account will be permanently closed, any balance will be forfeited and all personal data associated with the account will be handled in accordance with applicable obligations before deletion.

Parents and guardians who believe a minor may have registered on cw99 should contact support through Live Chat immediately so the matter can be investigated and resolved without delay.

11Policy Updates

CW99 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services offered, or changes in applicable data protection standards. When updates are made, the revised Policy will be published on this page with an updated date shown at the top.

For significant changes that materially affect how your data is used, CW99 will make reasonable efforts to notify registered players through the contact details on their account. However, it remains your responsibility to review this Policy periodically. Continued use of the cw99 platform after a Policy update constitutes your acceptance of the revised terms.

12Contact and Data Queries

If you have any questions about this Privacy Policy, want to understand more about how your data is used, or wish to exercise any of your data rights, please contact the CW99 support team. The fastest way to reach us is through the Live Chat feature available on cw99.onl, which is staffed around the clock.

You can also reach the support team by email at the address displayed in the footer of this page. When contacting us about a data query, please include your registered account details so we can identify your account and respond accurately. For security, do not include your password or full payment details in any written communication.